Player’s Deposit Misplaced As A Result Of Unauthorised Access
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- The participant from the United Kingdom is experiencing difficulties withdrawing her winnings due to ongoing verification.
The participant from the UK is unable to withdraw £3,500 from his account. His attempts to resolve the problem via on line casino’s buyer assist have been unsuccessful. The participant complained about a very lengthy verification course of he’d been via, only to be asked to go through one other one right after he requested a new withdrawal.
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Player’s Funds Disappeared After The Account Closure
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The participant from United Kingdom requested a withdrawal lower than two weeks prior to submitting this grievance. A player from Sweden is unable to withdraw money from their account. The participant was asked to confirm their identification and subsequently requested their account to be closed.
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The participant from Germany breached the bonus terms by placing a single wager higher than the allowed. The player from United Kingdom is experiencing difficulties withdrawing her winnings due to ongoing verification. The participant from United Kingdom had his bonus winnings cancelled as a outcome of bonus guidelines violation.
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What Are Duelz On Line Casino Sister Sites?
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Participant Had Delayed Payout Despite Being Verified
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The Player’s Account Received Closed
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The casino refused to offer us with the info for evaluate due to its strict inner policy and GDPR, and the grievance ought to have been resolved by IBAS. We closed the complaint quickly as unresolved until the IBAS’s final determination is made. After receipt of an replace from the participant, it seems like IBAS made the final decision, so we reopened the case. IBAS determined that the on line casino was right and acted in accordance with its phrases and conditions, and we do not have a reason to query its decision. All the deposits made to the complainant’s disputed on line casino account had been refunded.
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